Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly when you:

• Create an account (name, email address, password, business information)
• Log business data (appointments, revenue, client information, KPIs)
• Use the AI Coach feature (chat messages, questions, feedback)
• Set goals and track progress
• Contact customer support
• Participate in community features (leaderboard, team activities)

1.2 Automatically Collected Information

When you use our mobile app, we automatically collect:

• Device information (type, operating system, unique device identifiers)
• Usage data (features used, time spent, interaction patterns)
• Performance data (app crashes, errors via Sentry)
• Network information (IP address, connection type)
• Push notification tokens (for sending notifications)

1.3 Local Storage

Our mobile app stores data locally on your device for offline functionality:

• Appointment logs and client records (SQLite database)
• Daily KPI entries
• Goals and progress tracking
• AI Coach conversation history
• Authentication tokens (securely stored)
• App preferences and settings

This local data syncs with our servers when you're online and is deleted when you log out or uninstall the app.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide, maintain, and improve the app and related services
• AI Coaching: Generate personalized insights and recommendations using OpenAI GPT-4
• Analytics: Calculate KPIs, track progress, generate forecasts and trends
• Account Management: Process transactions, manage subscriptions via Stripe
• Communications: Send notifications, updates, and customer support messages
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Comply with legal obligations and enforce our terms
• Product Development: Analyze usage patterns to enhance features and user experience

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share data with third-party service providers who perform services on our behalf:

• OpenAI: AI coaching responses (chat messages only, no personal identifiers sent)
• Stripe: Payment processing (billing information for subscriptions)
• Sentry: Error tracking and crash reporting (anonymized)
• Vercel: Hosting and infrastructure (encrypted data at rest and in transit)
• Neon: Database hosting (PostgreSQL, encrypted)

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests (subpoenas, court orders, government investigations).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication (JWT tokens, bcrypt password hashing)
• Local data encryption on mobile devices (iOS Keychain, Android Keystore)
• Regular security audits and vulnerability assessments
• Access controls and monitoring
• Automatic logout after inactivity

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active
• Business data (KPIs, appointments): Retained indefinitely for analytics and historical tracking unless you request deletion
• AI Coach conversations: Retained for 1 year or until deletion requested
• Deleted account data: Permanently removed within 30 days, except where retention is required by law

6. Your Rights and Choices

6.1 Access and Portability

You can access and export your data at any time through the app settings. We provide data in a portable format (JSON/CSV).

6.2 Correction and Updates

You can update your account information and business data directly in the app.

6.3 Deletion

You can request deletion of your account and all associated data by:

• Using the "Delete Account" feature in app settings, or
• Contacting us at support@6fbmentorship.com

6.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email or updating your notification preferences in the app.

6.5 Push Notifications

You can disable push notifications through your device settings or app settings.

7. Mobile App Permissions

Our mobile app may request the following permissions:

• Camera: To capture appointment photos (future feature, optional)
• Photo Library: To attach images to client records (future feature, optional)
• Calendar: To sync appointments (future feature, optional)
• Microphone: For voice entry and speech recognition (future feature, optional)
• Notifications: To send reminders and alerts (you can disable anytime)

All permissions are optional. The app will function without granting these permissions, though some features may be limited.

8. Children's Privacy

Our Service is intended for business professionals aged 18 and older. We do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) for EU data
• Data Processing Agreements with all service providers
• Compliance with GDPR and other applicable privacy laws

10. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@6fbmentorship.com.

11. CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@6fbmentorship.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an in-app notification or email (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: